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Troubleshooting

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Common issues and how to resolve them.

Troubleshooting

Login Issues

If you're having trouble logging in:

  • Check that your email and password are correct
  • Try resetting your password using the "Forgot Password" link
  • Clear your browser cache and cookies
  • Try using a different browser or device

Booking Problems

If you can't complete a booking:

  • Ensure the time slot is still available
  • Check that your payment method is valid and up to date
  • Verify you meet any booking requirements (membership, etc.)
  • Try refreshing the page and attempting the booking again

Payment Issues

If your payment isn't processing:

  • Verify your card details are entered correctly
  • Check that your card hasn't expired
  • Ensure you have sufficient funds or credit available
  • Contact your bank if the issue persists

Still Need Help?

If you're still experiencing issues, please contact our support team with:

  • A detailed description of the problem
  • Screenshots if applicable
  • Your browser and device information
  • Any error messages you've received